Tips For Selecting The Right Trucking Company
When we need to avail of trucking or freight services, some of the qualities were in search for from a trucking company are reliability and speed. Of course, coverage and rates are important, too. But if you want to end up with the right trucking company for your needs, you have to dig deeper than that.
1. Time critical decision
When it comes to delivering and availing trucking services, clients are always concerned about the time. And rightly so because on-time deliveries are a must when good money is paid. Thus, when interviewing the trucking company representative, make sure you zero in on the following points:
What guarantees can the trucking company give to assure you that deliveries will be made on time? Delay What happens if theres a delay in delivery and its the drivers fault? How much discount will be given? What happens if fortuitous circumstances are the cause for delay?
SOP What happens in between the signing of order forms and the moment the parcel is dropped at its intended destination? How many stages are passed before the parcels on its way?
Late Orders What happens to orders that come after office hours? Will they also be delivered on the same day or queued for the next morning? Do they provide round-the-clock service so that late orders are also given same-day-delivery guarantees?
Urgent Deliveries Do they accept urgent orders? What is the shortest delivery time possible and how much distance or area does such a request cover? How much is the extra cost for urgent deliveries?
If you want an ironclad assurance that products or parcels will be delivered on time, some trucking companies can offer you such a deal, but at an extra cost. And if fortuitous circumstances cause even a second in delay of deliveries, freight costs are usually completely cancelled. Even if you have no need to avail of this option now, its still better to ask the trucking company representative about such services just in case you get to need them in the future.
Offshore Do they accept offshore deliveries? If so, how much are they changing and how long will such deliveries take? Which offshore states are covered by the trucking company? If its Hawaii, for instance, will the trucking company accept delivery orders to any part of Hawaii? If theres any time difference between the two areas, that will be followed for orders to be properly classified: the time difference of the receiver or sender? What kind of package protection will be provided to ensure the safety of the products?
Does the trucking company accept international deliveries? If so, what type of international coverage does it have? Will it accept deliveries only for certain continents or for nations that are at a certain distance from its country of origin? What about countries that international agencies have deemed dangerous? Will they accept deliveries bound for such places? Lastly, does the trucking service employ multi-lingual employees to ensure that deliveries are made to the right person at the right time and place?
6. Their rates
Does the trucking company offer any promos or discounts for high-volume deliveries? What are the terms and conditions that may affect the service rates of the company?
7. Training and performance
What standards does the trucking company require its drivers and delivery handlers to meet? Do they undergo any special training or class to improve their performance?